Shipping Policy

Effective Date: July 10, 2026

At Sahayat Fragrances, we are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

• Orders are processed within 1–2 business days after order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During sales, promotions, or peak shopping seasons, processing times may be slightly longer.

2. Shipping & Delivery

We currently ship across Pakistan through trusted courier partners.

Estimated delivery times are:

• Major Cities: 3–7 business days

• Other Cities & Remote Areas: 4–8 business days

Delivery times are estimates and may vary depending on your location and courier operations.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional offers, such as free shipping, will be clearly mentioned on our website.

4. Delivery Delays

While we strive to dispatch every order on time, Sahayat Fragrances is not responsible for delays caused by courier companies or circumstances beyond our control.

Delivery delays may occur due to:

• Weather conditions

• Public holidays

• High shipment volumes

• Traffic or transportation disruptions

• Courier operational delays

• Natural disasters or other unforeseen events

Once your order has been handed over to the courier, the delivery timeline is managed by the courier service. We will gladly assist you in tracking your shipment, but we cannot guarantee delivery dates or accept liability for delays caused by the courier.

5. Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

Sahayat Fragrances is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Additional shipping charges may apply if a parcel needs to be re-shipped due to an incorrect address.

6. Order Tracking

Once your order has been dispatched, you will receive shipment confirmation and tracking information (where available) so you can monitor your delivery status.

7. Damaged or Lost Shipments

If your package arrives damaged, leaking, or appears to have been tampered with, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photographs of the package and product

• A complete unboxing video

We will investigate the issue and, where appropriate, arrange a replacement or other suitable resolution in accordance with our Return & Refund Policy.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Sahayat Fragrances

Email: info@sahayat.com

Customer Support Hours: Monday–Saturday, 11:00 AM – 7:00 PM (PKT)

We appreciate your trust in Sahayat Fragrances and are committed to providing a smooth and reliable shopping experience.